Dependability: No Car? No Problem
As part of our series on Human Qualities, here is a great example of dependability at U.S. Inspect, sent in by our East Coast Regional Manager, Bill Conner, about a fantastic inspector by the name of Kurt Froelich.
It was shortly after 8 a.m., and I had just called Kurt on his cell phone to check in. "How are things going?" I asked. "Not so well," he replied—which was definitely not his style.
"Where are you?" I asked him."On the side of the Interstate. My truck has broken down…"
I could hear the noise of cars whizzing by, and as I realized Kurt had three inspections that day, I began to wonder how we were going to get others to his appointments. Everyone else was busy that day!
"Don't worry," Kurt continued, "I called my brother, and he is on his way to pick me up and take me to my first inspection."
"Can his car handle all your gear?" I asked.
"Yes, we think so." he said.
"And what about your broken-down truck?"
"I've called the wrecking company and they will tow it to a repair shop."
Kurt had handled everything. His brother picked him up, drove him to his first inspection, and after the inspection, the client was so impressed that he had overcome such adversity that they offered to drive Kurt to his second appointment!
That inspection went well, but now there was the transportation issue of getting to the third appointment. But our fearless inspector had taken care of that too! He had already called Enterprise, and had a car delivered. Total dependability…and all in a day's work!
Have a dependability story of your own to share? Tell us in the comments section below!
(The U.S. Inspect Human Qualities Program promotes and measures our individual and company success in the following five key areas most important to our customers: Dependability, Charity, Diligence, Honesty and Knowledge. We created this blog series as a place to share stories and thoughts about these qualities as they are displayed here at the company and in our daily lives.)
