Diligence: How Diligent Am I?

There are opportunities for Diligence everyday in our work and in our personal lives. Here at U.S. Inspect, we tend to receive lots of feedback about our diligence more than some other Human Qualities. People definitely notice if we are diligent.

Because the quality of diligence is so important to our customers, as part of our training, every employee takes the below self-assessment. We've found that the assessment is a very useful way to determine how much we are noticing our own level of diligence, and we thought you might find it interesting and useful too.

How Diligent Am I?
A Self-Assessment

Assess your diligence at work. Remember to think about whom your behavior impacted and how you can build to even greater diligence in the months ahead.

1. Think back over your work this past month. Can you name three times when you demonstrated the quality of diligence? Remember that diligence includes being thorough and attentive to detail, persevering to surmount obstacles and dedicated to exceed your customers' expectations.
2. Have there been times this past month when you were less diligent than you should have been? Can you recall what prevented you from being more diligent? Was it something coming from inside of you (i.e., a thought or feeling) or something you responded to from someone else?
3. Do others consider yourself diligent? You likely have coworkers in other parts of the company who must receive your work and/or respond to your support requests. What would each of these people say about your level of diligence?
4. Sometimes the details that matter to others are not the same details that matter to you. Are you aware of the specific details that your customers, referral sources and coworkers consider important? Have you been consistently making the effort to be certain that these details are addressed accurately?
5. What are the things about which you find it hard to be diligent? Why do these particular things pose a challenge? How can you ensure your steady effort at doing them well?
6. How important to your work is the diligence of others? Can you think of some recent incidents when someone else's diligence made your job easier or made you more effective in your job? If so, reach out to that person to let them know that their diligence made a difference to you.

I hope you find this exercise as useful as we do!