U.S. Inspect Conducts Two Millionth Inspection

Chantilly VA, August 15, 2008 —U.S. Inspect announced today that they have reached a major  company milestone by conducting their two millionth inspection.

The landmark was reached in May of this year and the official count was taken this past week. An announcement was made to all employees to celebrate the event, but in many ways, you could say that those at U.S. Inspect are already back to business as usual.

“It is just a number after all,” said U.S. Inspect CEO Bill Bowman, “What is most important to us is each and every one of our clients—no matter what inspection number they represent.”

“In this business, each individual inspection and our service to each particular client onsite is much more important than reaching any kind of arbitrary landmark in total inspection volume; however, having said that, conducting our two millionth inspection and beyond speaks volumes about our consistent dedication to our clients over the years and the resulting longevity of this company—and we are certainly proud of that,” Bowman said.

Since May, the company has gone on to make its way well past the two million mark; and if you take an even closer look at the company, you’ll soon notice that ‘business as usual’ at U.S. Inspect is not so usual at all.

For over 20 years U.S. Inspect has been defining and redefining outstanding customer service. The company— which conducts daily customer service surveys—currently holds a 98.7 percent customer satisfaction rating. They are also the inspection company of choice for both the corporate and government relocation worlds, with a Relocation Division that holds a 65 percent market share in total relocation inspection volume nationwide. This year alone their customer service in relocation earned them four distinguished industry awards including: The Prudential Relocation Client Trust Award, The Cartus Cup, The Cartus Commitment to Excellence Platinum Award, and The Cartus Delivering More Award.

When asked what has accounted for U.S. Inspect’s success, Bowman explained, “We take great pride in hiring and maintaining individuals of the highest integrity--who are not only good at what they do, but are also outstanding people and citizens. We believe that this strong company foundation is one of the many reasons that we currently hold a 98.7 percent customer satisfaction rating.”

In fact, the company values this foundation so much that they created the Human Qualities Program, which promotes and measures individual and company success in five key areas most important to U.S. Inspect customers: Dependability, Charity, Diligence, Honesty and Knowledge. All company new hires undergo special training in these areas. These qualities are also reinforced daily at the company and are part of every employee’s continuing education.

So it seems that the “business as usual” that goes on at U.S. Inspect and that helped them reach this milestone two millionth inspection is really quite remarkable.

“Our focus on customer service and our dedication to Dependability, Charity, Diligence, Honesty and Knowledge throughout this company has led to our success and will continue to be the basis for our future success,” said Bowman.